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We think returning an item should be easy, so we aim to make the returns process as hassle free as possible.

Returning Your Solar Product To Us



Cougar Solar wants you to be totally satisfied with the products and services that it provides to you. If you would like to cancel your order for products and/or return them, you may do so at any time up to 7 days from the day you receive them. You will need to contact the returns department initially with your order details, the product(s) being returned and the reasons for returning the product. This can be done either in writing to the returns department (returns@cougarsolar.com) or by filling out the online returns form.

This cancellation policy will not be applicable if a fault arises from deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without the manufacturer’s approval.


Conditions of returns:



- The item(s) must be returned unopened and in its original packaging, complete with any accessories provided
- If you opened the goods to inspect them, you can still return them before or up to 7 days following delivery. However, you should ensure that this is done without damaging or marking the product or packaging.
- The product(s) must not have been used or installed. It should be returned in its original box and packaging, along with any accessories received with it.
- You are responsible for returning the product(s). A courier may be arranged to pick up the product(s). The cost of delivery or returns will not be refunded unless there is a manufacturing fault with the product or was damaged on receipt.


Faulty Goods:



If within the applicable product warranty period (usually 12 months from delivery) a manufacturing fault or other defect develops, we will normally offer a repair service. You will always have the option of an exchange or refund if the fault occurs within 7 days of delivery. In all cases, we reserve the right to inspect the product and verify the fault. To qualify for a refund or exchange, the product must be returned in the original packaging with all accessories and must be in ‘as new’ condition.

Cougar Solar will confirm the cancellation by e-mail with instructions for returning the product(s). The cost of the products will be refunded to you within 28 days of receipt of products.
©2012 Cougar Solar, 27 Old Gloucester Street, London WC1N 3AX - Registration number: 06976637 - Wholesale Enquiry